Legal
Refund Policy
At Trezio, we want you to be completely satisfied with your purchase. This Refund Policy explains the circumstances under which you may request a refund and how we process refund requests.
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for all new subscriptions to our Pro and Team plans. If you're not satisfied with Trezio, you can request a full refund within 14 days of your initial purchase.
Eligibility Requirements
- Refund request must be made within 14 days of the original purchase date
- Applies to first-time subscribers only (one refund per user)
- Account must not have violated our Terms of Service
- You must provide a reason for the refund request
How to Request a Refund
- Email us at support@trezio.app
- Include your account email address
- Specify the subscription you want to cancel
- Briefly explain why you're requesting a refund (helps us improve)
- We'll process your request within 3-5 business days
Refund Processing Timeline
| Stage | Timeframe | What happens |
|---|---|---|
| Request Review | 1-2 days | We review your refund request and verify eligibility |
| Refund Issued | 3-5 days | Refund is processed to your original payment method |
| Bank Processing | 5-10 days | Your bank processes the refund (timeframe varies) |
What Happens After a Refund?
- Account Downgrade: Your account will be downgraded to the free Essential plan immediately
- Data Retention: All your bookmarks and data remain intact (subject to free plan limits)
- Re-subscription: You can re-subscribe at any time (but won't be eligible for another refund)
Non-Refundable Situations
We cannot provide refunds in the following situations:
- Refund requests made after 14 days from the original purchase
- Renewal charges (you must cancel before your renewal date)
- Partial month refunds (we don't prorate refunds)
- Second or subsequent refund requests from the same user
- Accounts terminated for violating our Terms of Service
- Dissatisfaction with features clearly described in our product documentation
Cancellation vs. Refund
| Cancellation | Refund | |
|---|---|---|
| Timing | Can be done at any time | Must be within 14 days |
| Amount | No refund for current period | Full refund of current period |
| Access | Until end of billing period | Immediate account downgrade |
| Future eligibility | No future charges | One-time eligibility per user |
Questions About Refunds?
If you have questions about our refund policy or need assistance, please contact us:
Email: support@trezio.app
Website: https://trezio.app
Response Time: We typically respond within 24 hours